At Kaldees, we value transparency and fairness. Please read our return and refund policy carefully before placing an order. By making a purchase on our website, you agree to the terms mentioned below.
Once an order has been placed on Kaldees, it cannot be cancelled, returned, or refunded.
All sales are final.
We are unable to make changes, cancellations, or offer refunds once the order has been placed.
We strongly recommend checking all product details, sizes, specifications, and order information carefully before completing your purchase.
Compliance with all local, state, and federal building codes, zoning laws, permits, inspections, and any other applicable regulations is solely the responsibility of the customer. We do not guarantee approval by local authorities.
A return or refund is only allowed if we send you the wrong product.
If the item you receive is different from what you ordered, please contact us within 48 hours of receiving your order.
To report the issue, you must provide:
Your order number
Clear photos of the product you received
Photos of the packaging, if possible
Once our team verifies the mistake, we will arrange a replacement or issue a refund. This will be done at no extra cost to you.
We do not accept returns or refunds for the following reasons:
Change of mind after placing an order
Incorrect size, model, or product selected by the customer
Color or design expectations
Shipping delays caused by courier services
Minor variations in appearance that do not affect product use
Orders placed incorrectly by the customer
If your package appears damaged at the time of delivery, please take clear photos before opening it and contact us immediately.
Failure to report visible damage at delivery may result in the request being declined.
Requests submitted after 48 hours of delivery will not be accepted.
We are unable to process return or refund claims without proper proof or within the allowed timeframe.
If you believe you received the wrong product or have a genuine issue caused by our error, please contact our support team with your order details. We are committed to resolving issues when a mistake happens on our side.
For any questions about our Return Policy, please contact our Customer Support team:
Kaldees LLC Customer Support
Email: contact@kaldees.com
Phone: USA +1 307-317-4535
1021 E Lincolnway
Unit #1590
Cheyenne, WY 82001 United States
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