Privacy Policy

Last Updated: 11th November 2024

Welcome to Kaldees Ltd. (“Kaldees,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and disclose information about you when you visit our website, www.kaldees.com, or purchase products through our eCommerce platform. Kaldees Ltd. is registered in the United Kingdom, and we operate globally, including in the United States.

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable privacy laws, including the UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Personal Information

We collect the following types of personal information when you use our website or make a purchase:

  • Contact Information: Name, email address, billing and shipping address, phone number.
  • Payment Information: Payment details, such as credit card information (processed securely by third-party payment processors).
  • Account Information: Username, password, and purchase history when you create an account on our site.

b. Usage and Device Information

We automatically collect information about your device and usage patterns through cookies and similar technologies, including:

  • Device Information: IP address, browser type, operating system, and referring URLs.
  • Website Interaction: Details of pages viewed, links clicked, time spent on pages, and other interactions.

c. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies to improve your browsing experience, personalize content, and for analytics. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We process your personal information for the following purposes:

  • Order Processing and Fulfillment: To process transactions, provide products, and manage orders.
  • Customer Support: To respond to your inquiries, handle complaints, and provide technical support.
  • Marketing and Promotions: To send marketing communications and promotional offers that may be of interest to you. You can opt out of marketing communications by following the unsubscribe link in emails or contacting us directly.
  • Analytics and Improvement: To analyze website traffic, enhance user experience, and improve our services.
  • Legal Compliance: To comply with legal obligations, such as responding to lawful requests, enforcing our terms, and protecting our rights.

3. Legal Basis for Processing Personal Information (GDPR)

For users in the UK and the EU, we rely on the following legal bases to process your personal information:

  • Performance of Contract: To fulfill a contract with you, such as processing your orders.
  • Consent: Where we have obtained your consent, such as for marketing purposes.
  • Legitimate Interests: To provide and improve our services, while considering your privacy rights.
  • Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We use third-party providers for services such as payment processing, order fulfillment, data analysis, and marketing. These providers only access your information as needed to perform their functions.
  • Compliance with Law: We may disclose your information if required by law, regulation, legal process, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new ownership.

5. International Data Transfers

Your information may be transferred and stored outside your country, including the United States, where data protection laws may differ. We take steps to ensure that transfers comply with applicable legal requirements, including implementing Standard Contractual Clauses and other safeguards.

6. Your Privacy Rights

Depending on your location, you may have the following rights concerning your personal information:

a. Rights under GDPR (UK/EU Residents)

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to our legal obligations.
  • Restriction: Request restriction of processing under certain conditions.
  • Objection: Object to certain processing, including marketing communications.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at contact@kaldees.com.

b. Rights under CCPA (California Residents)

  • Right to Know: Request disclosure of categories and specific pieces of personal information collected.
  • Right to Delete: Request deletion of personal information, subject to legal exceptions.
  • Right to Opt-Out of Sale: Request that we do not “sell” personal information, as defined by CCPA.

California residents can exercise these rights by contacting us at contact@kaldees.com.

7. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, and destruction. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we securely delete the information.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised. By continuing to use our website, you accept the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Kaldees Ltd.
Address: 85 Great Portland Street, First Floor, London W1W 7LT
Email: contact@kaldees.com
Phone: USA (+1)2123472501
              UK (+44)7428594865